The Leaders Notebook

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Who Was That Man?

In December I had the privilege of attending a Roast and Toast for Bill Goolsby, who retired Dec. 31...

Passing the Jump Test

Remember “The Matrix”? Early in his re-education, Neo finds himself faced with a test of...

Measuring What Matters

We are nearing the end of 2004, and although it is early December, I am already beginning to see rev...

Good Gifts

Given my personal penchant for sending books to clients and colleagues instead of fruit baskets duri...

Teams Need More Than Label

There are a lot of definitions for the word team, and I have my own: “The most misused word in...

Silver Bullets

With Halloween approaching, I begin to remember fondly the simplicity of old horror movies. The acti...

Vision and Strategy with Teeth

I recently visited with a local company that had its vision statement posted proudly on the wall of ...

Leading Change

In his book “Execution, The Discipline of Getting Things Done,” Larry Bossidy, retired c...

CRM Comes to Mid-market

About 12 years ago, big businesses rediscovered something that any shopkeeper manages every day: cus...